My blog has really become a place for me to rant about what really pisses me off. The latest edition includes eCost.com

We all know that eCost has some really big problems with customer service, as you can see from their ResellerRating.com rating. Having a 1/10 isn’t the best way to get new customers for your site.

Either way, most of the problems have been with people purchasing items and they come and they’re refurbished or whatever. The item that I wanted to order is just a plastic card, you can’t screw that up right?

I purchased the Navigon 2100max from CostCo.com back before I went to the beach in July and I love it - they come out with free map updates every 3 months if you pay for their three year service called Navigon FreshMaps.

I’ve been waiting on somewhere to put them on sale so I could get a great price on it, the other day I found eCost.com had them on “clearance” or something like that for $29.99 + S/H

This is a crazy deal for this little plastic card, and I figured that my order would be canceled and it was. What I also expected was that eCost would figure out they made a mistake and take the item off the website.

Two weeks later, I looked up the item and it STILL shows in-stock and shows that they’ve lowed the price again. Wouldn’t that make you think that there is still some in stock??

After e-mailing them, there un-trained staff got back with me multiple times stating the same sentence out of the “crummy-customer-service” manual:

Thank You for your recent inquiry in regards to your order. We apologized but at this time, we do not have an estimated time of arrival on this order.

If you’ve been reading so far, my orer was canceled - yet they’re trying to say “We’re not sure when it’s going to get there” - these people are horrible. Please eCost, ship me my order OR show that item is now Out of Stock.

Update: I had someone from eCost.com contact me today to help me with my order, she expressed that both the Vice President and her both were very disatified with the result of how the Customer Service reps had responded to my e-mail and that she was going to have the item overnighted to me and I should have it by Wednesday via DHL.  This shows that good customer service comes in all shapes and sizes, and sometimes you just have to beg for good help. Thanks again, eCost.com.